Repairs & DefectsUpdated 3 months ago
If you did not purchase your products from the MATTEO website or Factory Store, please contact your original place of purchase to exchange your items.
We guarantee our merchandise to be free of manufacturing defects or other quality-related issues, such as fabric flaws, zipper/button problems, and dye lot variance greater than 10-15%. Defective items can be returned for repair or exchange within 2 years of purchase.
Please note - We are not responsible for items that are sent back without approval that fall outside of our normal 30 Day Return/Exchange Policy above. Proof of purchase is required to process all repairs and exchanges.
To begin a repair request, please contact us directly below. Please provide as much detail as possible to help streamline the approval process. Please note you may be asked to include images of the defective items and further explanation as to the cause of the issue.